Frequently Asked Questions

Frequently Asked Questions

I can’t find my login details

Exhibitors have been sent three(3) different logins

  • Total Facilities Portal – Please email the Event Coordinator to be re-sent your login details.

The following two suppliers have Online Portals for ordering and have sent out login details to the stand coordinator email we have on file for your company. If you require your login details again please email them.

Are there approved suppliers who can help me build an exhibition stand?

Yes, there are preferred suppliers that can help you construct your stand. Please see the contact list.

I need to organise power for my stand

Power for your stand is ordered from Moreton Hire the official event contractor for Total Facilities.

What days can I move in

Space Only Stands have access from 8am on Monday 20th April

Shell Scheme Stand have access from 2pm on Monday 20th April

For further information please refer to our  Dates & Times

I need to drop off my stand items through the loading dock

If you require the loading dock to deliver your stand items please visit Loading Dock Access for more information.

My courier doesn’t deliver on the weekend

If you require your stand items to be sent by courier to the venue prior to Move In day please contact Agility the official Freight & Logistics Services for Total Facilities.

Agility can offer you a short term storage service prior to Move In day – Charges will apply. The venue will not sign and/or store deliveries on the exhibitors behalf.

Delivery label

To send your stand items to the venue please use the below delivery label. One of your staff members or a representative needs to be at the venue to sign for the delivery as the venue or Agility will not sign for freight on your behalf.


  • Deliveries are to be made no earlier than 8am Monday 20 April for Space Only Stands
  • Deliveries are to be made no earlier than 2pm Monday 20 April for Shell Scheme Stands

Down load your Delivery Label

I want to have a function on my stand

Information about on stand catering or organising an account card visit the MCEC website and download the Catering Guide or contact a member of the MCEC Exhibitor Services Team.


I need to organise furniture for my stand

Please contact Moreton Hire the official event contractor.


Can I bring my own furniture in?

Yes you can. If you require the loading dock to deliver the furniture please visit Loading Dock Access for more information.

Is there storage available at Total Facilities?

Please see the storage page in the Exhibitor Services Manual for more information.